FAQs
Frequently Asked Questions (FAQs)
Welcome to the Tasman Coffee NZ FAQs page. Here you will find answers to common questions about our products, services, and policies. If you have any other questions, feel free to contact us at info@tasmancoffee.com.
General Questions
1. What makes Tasman Coffee NZ special? Our coffee is sourced from the highest quality beans and roasted to perfection by our award-winning master roaster, Ken. We focus on ethical sourcing, sustainability, and delivering the freshest coffee possible.
2. Where are you located? We are based in New Zealand and proudly serve customers across New Zealand and Australia.
3. How can I contact customer service? You can reach us via email at info@tasmancoffee.com. Our team is available to assist you with any inquiries.
Ordering and Payment
4. How do I place an order? Simply browse our online store, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
5. What payment methods do you accept? We accept major credit cards including Visa, MasterCard, and American Express. You can also pay via PayPal.
6. Can I change or cancel my order? If you need to change or cancel your order, please contact us at info@tasmancoffee.com as soon as possible. We will do our best to accommodate your request.
Shipping and Delivery
7. Where do you ship to? We ship to New Zealand and Australia. For international orders, please check our shipping policy for available countries.
8. What are your shipping rates?
- Within New Zealand: Free for orders over $100; $5 for orders under $100
- To Australia: $20 flat rate
- International: $20 flat rate for Australia only
9. How long will my order take to arrive?
- New Zealand: 2-4 business days
- Australia: 5-10 business days
- International: 5-10 business days
Note: Delivery times may vary for rural or remote locations.
10. How can I track my order? Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on the courier's website.
Products and Subscriptions
11. How should I store my coffee? To maintain freshness, store your coffee in an airtight container away from direct sunlight. Use within four weeks of the roast date for the best flavor.
12. Do you offer coffee subscriptions? Yes, we offer flexible subscription plans so you never run out of your favorite coffee. Visit our Subscriptions page for more details.
13. Can I buy your coffee wholesale? Yes, we offer competitive wholesale options for businesses. Contact us at info@tasmancoffee.com for more information.
Returns and Refunds
14. What is your return policy? We want you to be completely satisfied with your purchase. If there is an issue with your order, please contact us within 14 days for a return or exchange.
15. How do I return an item? To initiate a return, please email us at info@tasmancoffee.com with your order details and reason for return. We will provide instructions for returning the item.
16. When will I receive my refund? Refunds will be processed within 7 business days after we receive the returned item. The refund will be issued to the original payment method.
Promotions and Discounts
17. How can I get a discount? Sign up for our newsletter to receive exclusive offers, updates, and coffee tips. Enjoy 15% off your next purchase with code Tasman15OFF at checkout.